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Get help from Quitline

Throughout the process of quitting, it’s important you get as much help as you need. That’s why there’s a special service set up for all Queenslanders to give them support along their quit journey.

What is Quitline?

Quitline is a telephone service dedicated to helping Queenslanders quit smoking.

Contact Quitline

Call 13 7848, or request a call from Quitline below. Please note: Quitline calls from a private number. You can speak to a Quitline counsellor between 8am and 9pm, 7 days a week. Outside of these hours, a customer service assistant will record your details and arrange for a counsellor to call you back during service hours.

Request a Quitline call

Complete this form to request a call from one of our Quitline counsellors, who will give you advice and support to quit smoking. They can talk to you about the quit process, work with you to develop your own quit plan and help you quit for good.

Mandatory fields are marked with an *

What is your sex?
Is it ok to leave a message, if we don't get through?

Quitline is a confidential service. We do not pass on your details to anyone else.

Thanks for your Quitline call request

A Quitline counsellor will be in touch soon.

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What to expect:

  • Expert advice and assistance from genuine people.
  • Tailored support to suit your specific needs.
  • Encouragement and resources to help you quit.
  • Quitline creates a confidential record, so that each time you make contact, the counsellors can pick up where you left off.
  • Quitline has a dedicated team of Aboriginal and Torres Strait Islander counsellors, both men and women.
  • You will be asked if you identify as Aboriginal and/or Torres Strait Islander. If you do, you have the option to speak with an Aboriginal or Torres Strait Islander counsellor.
  • Aboriginal and Torres Strait Islander counsellors are available most days and sometimes after hours. If they aren’t available, you can request a call back at a time that suits you or talk to another member of the team who will support you in a respectful and positive way.

Quitline counsellors can:

  • Work with you to develop a quit plan with personalised strategies.
  • Discuss how to manage cravings or withdrawals, as well as any difficulties you may be having.
  • Chat about products to help you quit, like nicotine replacement therapy and quitting medications.
  • Send you relevant quit support material by email, post or SMS.
  • Answer your questions about smoking, quitting and everything in-between. You don’t have to discuss a quit plan if you’re not ready.

Support for Aboriginal and Torres Strait Islander peoples

Quitline has a team of Aboriginal and Torres Strait Islander staff who want to yarn with you about quitting smoking. All Aboriginal and Torres Strait Islander Queenslanders who smoke can join the Yarn to Quit program which includes quit support and free nicotine replacement therapy. Call Quitline on 13 7848. The Quitline service is available 7 days a week from 8am to 9pm. You can also request a call back from a Quitline worker in just two easy steps:
  • Click the Request a Quitline call button above
  • Fill in a few quick questions, so that a Quitline worker can call you back

Support for those having a baby or planning a pregnancy

Finding out you’re going to have a baby, or planning to fall pregnant, there is no better time to quit smoking. Queensland Health’s free program Quit for You…Quit for Baby provides tailored, confidential support for smokers with an optional 12 week supply of nicotine replacement patches, gum or lozenges. This free program is available to pregnant women living in Queensland, their partners, and women planning on falling pregnant within the next six months. To find out more, speak to your midwife or health professional, call Quitline (13 7848) or complete the Request a Quitline Call form to have a counsellor call you.

Support for parents, carers & guardians of children aged 3 & under

The Smoke-Free Families program is available to parents, carers and guardians of children aged 3 years and under. The program is free and combines multiple quit support calls with a supply of nicotine replacement patches, gum or lozenges for up to 12 weeks. To find out more, call Quitline (13 7848) or complete the Request a Quitline Call form so that a Quitline counsellor can call you back

Support to quit smoking

The My QuitBuddy App is available to download. It's a personalised App to help you on your journey to become smoke-free.

Support for people with chronic illness

Quitline also provide additional support to people with a chronic illness, such as coronary heart disease, type 2 diabetes or chronic obstructive pulmonary disease (COPD). It’s never too late to quit smoking, and it’s the best thing you can do for your health. Call Quitline to talk to a counsellor who can provide support for your personal circumstances.

Quitline events

Quitline is committed to attending community and professional events to promote education and awareness of the service. A dedicated team attend these events to engage practitioners and community members with interactive tools, information and resources to support people to quit smoking.

To ask Quitline to attend your next event, click the button below.

Request a Quitline event

Complete this form to request Quitline to attend your event. Quitline will then contact you to discuss your event further.

Mandatory fields are marked with an *



Thanks for your Quitline community event request

We will be in touch soon.

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Got questions about Quitline?

Watch some videos featuring Quitline counsellors who answer common questions that people have about the service.
Sign up now to start your quit journey Register for support


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